We regularly assess stakeholder concerns and expectations, as well as the issues that we believe present the greatest risks and opportunities for our business. We use the results to drive our strategy, determine allocation of resources, and guide our communication.
We engage with and collect feedback from stakeholders in a variety of ways. We listen to the grower community through satisfaction surveys and farmers’ direct contact with our sales teams on the ground. We also engage directly with our employees and locally with the communities close to our operations. Our interaction with industry associations, non-governmental organizations, governments and the investor community enables us to gather feedback on our activities and monitor issues important to stakeholders. To increase accessibility of information about our activities by these stakeholders, we also answer their frequently asked questions under Questions about Syngenta.
We also conduct research to better understand consumers’ perception of topics associated with agriculture and our industry. In July 2013, we commissioned a global research study involving over 7,500 people in 13 countries to assess their perceptions on food security and the challenges of agriculture. The Agricultural Disconnect study concluded that producing more food for a growing population in an environmentally sustainable way will be one of the next decade’s most important global challenges. However, it found conflicting opinions about how best to address this challenge and about the likely impact of increased production on the environment and on the people who grow the food and work on the farms.
Assessment of environmental and social factors is also part of our risk management processes. These factors are considered at Group level for strategic business decisions, and are also included as part of local risk management processes. Environmental and social risks include:
- Adverse weather, climate and geographical conditions, as well as natural hazards
- Effects of not meeting stakeholder expectations
- Environmental damages and liabilities
- Adverse macro-economic situations and population developments
- National or regional insecurity